Privacy Policy

At a71ee, we take your privacy seriously. This Privacy Policy explains what personal information we collect from users of our Bangladesh-based online gaming platform, how that information is used, and the steps we take to keep it secure. By accessing or using a71ee, you acknowledge that you have read, understood, and agreed to the practices described in this document.

This policy applies to all visitors, registered players, and users who interact with a71ee's website, mobile experience, games, promotions, payment services, and customer support channels. We are committed to handling your data with transparency and respect, in line with responsible data protection principles.

1. Information We Collect

When you register for an account or use any part of the a71ee platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and national identification details required for account verification.
• Contact information: email address, phone number, and residential address (city or district level, e.g. Dhaka, Chittagong, Sylhet).
• Payment information: bKash, Nagad, Rocket, Upay, or bank account numbers used to process deposits and withdrawals; we do not store full card numbers.
• Technical data: IP address, device type, operating system, browser version, and session identifiers collected automatically when you access our platform.
• Gameplay and transaction history: records of bets placed, games played, bonus usage, and payment transactions to support account management and dispute resolution.

We may also collect information you voluntarily provide when contacting our support team by email, including the content of your messages and any attachments you share. We do not collect information from children under the age of 21; see Section 10 for details.

2. How We Use Your Information

The personal information we collect is used solely to operate, maintain, and improve the a71ee platform and the services we provide to you. Specific uses include:

• Account creation, identity verification, and ongoing account management, including age verification to confirm you are 21 years or older.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported payment channels.
• Delivering personalised promotions, bonus offers, and game recommendations based on your activity and preferences — only where you have consented to receive marketing communications.
• Providing customer support and resolving disputes or complaints in a fair and timely manner.
• Detecting and preventing fraud, money laundering, and other unlawful activities on the platform, including through automated monitoring systems.
• Improving platform performance, fixing technical issues, and conducting internal analytics to better understand how users interact with a71ee.

3. Legal Basis for Processing

We process your personal data on the following legal bases: (a) the performance of our contract with you when you register and use a71ee's services; (b) our legitimate interests in operating a safe, fair, and financially sound gaming platform; (c) compliance with applicable legal obligations, including anti-money-laundering and responsible gaming requirements; and (d) your explicit consent for optional communications and marketing.

4. Sharing Your Information

a71ee does not sell, rent, or trade your personal information to third parties. We may share limited data with trusted service providers strictly on a need-to-know basis, and only under binding confidentiality agreements. Categories of recipients include:

• Payment processors and financial institutions (such as bKash, Nagad, Rocket, and our banking partners) to complete your financial transactions securely.
• Identity verification and fraud prevention partners who help us confirm account-holder age and identity in compliance with responsible gaming standards.
• Game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) who may receive anonymised session data to deliver and optimise game performance.

We will also disclose personal information when required by law or in response to a valid legal process, such as a court order or regulatory request. In such cases, we will disclose only the minimum information required to satisfy the legal obligation.

5. Cookies and Tracking Technologies

a71ee uses cookies and similar technologies (such as local storage and session identifiers) to keep you logged in during a session, remember your preferences, and gather anonymised analytics about how our platform is used. These technologies help us maintain platform security and improve your overall experience.

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to log in or use certain features of a71ee. We do not use cookies to serve third-party advertising on our platform.

6. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to handle any outstanding support queries, dispute resolutions, or legal obligations. Transaction and account records may be retained for a minimum period to satisfy anti-money-laundering and financial compliance requirements, even after account closure.

When your data is no longer required for any of the above purposes, we will securely delete or anonymise it so that it can no longer be linked to you personally. You may request the deletion of your account and associated data at any time, subject to our retention obligations.

7. Your Rights

As a user of a71ee, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line 'Data Rights Request'. We will respond within 30 days:

• Right of access: you may request a copy of all personal data we hold about you.
• Right to rectification: you may ask us to correct inaccurate or incomplete data held on your account.
• Right to erasure: subject to legal retention requirements, you may request the deletion of your personal data and account.
• Right to restrict processing: you may ask us to pause processing of your data in certain circumstances while a dispute or complaint is under review.
• Right to data portability: you may request your data in a structured, machine-readable format where technically feasible.

These rights are not absolute and may be limited in circumstances where we are required to retain or process data by law. We will always explain our reasoning clearly if we are unable to fulfil a request in full.

8. Data Security

a71ee employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and secure storage of sensitive account credentials using hashing algorithms.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your a71ee account and to contact us immediately at [email protected] if you suspect any unauthorised activity on your account.

9. Third-Party Services

Our platform integrates with third-party game providers, payment gateways, and analytics tools to deliver a complete gaming experience. These third parties operate under their own privacy policies and data processing agreements. a71ee is not responsible for the privacy practices of third-party services; we strongly recommend reviewing the privacy policy of any third-party service you interact with.

All third-party partners engaged by a71ee are required to process personal data only for the specific purpose for which it was shared, to maintain appropriate security standards, and to delete or return the data once the purpose has been fulfilled.

10. Minors and Age Restrictions

a71ee is strictly an adult platform. We do not knowingly collect personal information from any person under the age of 21. Our registration process includes age verification steps, and any account found to belong to a person under 21 will be immediately closed and all funds returned in accordance with our Terms and Conditions.

11. Changes to This Privacy Policy

a71ee reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users by posting a prominent notice on the platform and, where appropriate, by sending an email notification to the address associated with your account. The updated policy will take effect from the date it is published on a71ee.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of a71ee following the posting of any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way a71ee handles your personal data, please reach out to our support team. We are committed to resolving all privacy-related queries promptly and transparently.

Email: [email protected] — Response within 24 hours, Bangladesh Standard Time (UTC+6). We do not operate a telephone support line; all queries should be submitted in writing via email.